Shipping policy
Shipping Policy
We aim to process and dispatch all orders as quickly as possible. Please read the information below for details on our delivery services, dispatch times and holiday closures.
Delivery Options
We currently offer the following delivery services within the UK:
Royal Mail Tracked 48
£3.45
Estimated delivery: 2–3 working days
Royal Mail Tracked 48 provides a tracked delivery service with an estimated delivery time of 2–3 working days after your order has been dispatched.
Royal Mail Tracked 24
£4.99
Estimated delivery: 1–2 working days
Royal Mail Tracked 24 provides a faster tracked delivery service with an estimated delivery time of 1–2 working days after your order has been dispatched.
Evri Standard
£2.99
Estimated delivery: 3–4 working days
Evri Standard provides an affordable delivery service with an estimated delivery time of 3–4 working days after your order has been dispatched.
Order Processing & Dispatch
All orders are processed and dispatched Monday to Friday.
Our daily order cut-off time is 1:00 PM.
- Orders placed before 1:00 PM will normally be dispatched on the same working day.
- Orders placed after 1:00 PM will be dispatched on the next working day.
- Orders placed on weekends will be processed and dispatched on the following working day.
Please note that delivery times begin once your order has been dispatched and are estimates provided by the delivery carrier. Delivery times may occasionally be affected by circumstances outside of our control.
Bank Holidays & Holiday Closures
We are closed on UK bank holidays and during certain seasonal holidays.
We are closed on:
- Christmas Eve
- Christmas Day
- Boxing Day
- New Year's Eve
- New Year's Day
- All UK bank holidays
Orders placed during our closure periods will be processed and dispatched on the next available working day after we reopen.
Please allow additional time for your order during busy periods, bank holidays and the Christmas/New Year period.
Delivery Delays
While we work hard to ensure orders are dispatched promptly, delivery times are estimates and may be affected by circumstances outside our control, including carrier delays, adverse weather, peak periods, strikes or other unforeseen circumstances.
Once your order has been handed to the delivery carrier, delivery is the responsibility of the carrier. If your order appears to be delayed, please contact us and we will do our best to assist you.
Tracking
Where a tracked service has been selected, tracking information will be provided once your order has been dispatched.
Please allow some time for tracking information to update after your parcel has been handed to the carrier.
Important Information
The delivery estimates shown above are working-day estimates and do not include weekends, bank holidays or our business closure days.
Selecting a faster delivery service does not change our order cut-off times or business operating days.
If you have any questions about your order or delivery, please contact us and we will be happy to help.